Democratizing Recruitment
Job Description

Call Center Representative

Customer Service
Department Mission
  • Build an experience for customers which leads to satisfaction. Advocate for customers in company-wide decisions. Assists in company branding in overall.
Role
  • Managing diverse numbers of inbound and outbound calls promptly. Following call center “scripts” when handling various subjects. Recognizing clients' requirements, clarify data, research every issue and providing solutions
Authority
  • Day-to-day decision making upon strategies
  • Create effective customer service procedures, policies, and standards.
  • Implement an effective customer loyalty program.
  • Train new customer service agents.
Responsibility
  • Customer service activities like address their needs, complaints, or other issues with products or services.
  • Reacting efficiently and correctly to callers, giving reasonable answers, and ensuring that clients feel supported and appreciated.
  • Creating enduring connections with clients and other call center staff based on support and honesty.
  • Using software, databases, scripts, and tools properly.
  • Knowledge and striving to meet or exceed call center policies while implementing excellent constant customer service.
  • Participating in other learning opportunities and training to expand understanding of position and company.
  • Adhering to all company procedures and methods.
Requirements
  • Diploma in a related field.
  • Excellent customer service, active listening, and communication skills, expert phone voice.
  • Knowledge of company products, services, and policies.
  • Knowledge of computer programs, notably with CRM software, and great typing skills.
  • Capability to manage diffuse tense situations on the phone.
  • Great time management and decision-making skills.
  • Flexibility and responsibility.
Benefits

It's always a good idea to include the benefits of the job the company will provide such as:

  • Flexible hours to give you freedom and increase productivity
  • Life insurance for you and your family members
  • Work remotely in the comfort of your home
  • Free Gym membership so you can stay in shape
  • Fun and Energetic weekly team bonding events
  • etc.

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