Democratizing Recruitment
Job Description

Concierge

Customer Service
Department Mission
  • Build an experience for customers which leads to satisfaction. Advocate for customers in company-wide decisions. Assists in company branding in overall.
Role
  • Providing special services and assistance to clients at hospitals, hotels, apartments, and office buildings. Completing different jobs for instance booking accommodation, taking messages, and managing transportation, business, or entertainment assistance.
Authority
  • Making reservations in different areas
  • Direct Contact with clients
  • Answering telephones and monitoring the switchboard.
Responsibility
  • Making reservations at local establishments such as restaurants, businesses, hotels, and other entertainment venues.
  • Complete exchanges and returns in a timely and professional manner.
  • Help with the organization of on-site events including weddings, business fairs, and corporate gatherings.
  • Welcome customers when they enter the building and lead them to their designated areas.
  • Process important queries and manage client expectations in a kind and respectful manner.
  • Respond to phones and control the switchboard.
Requirements
  • At least 3 years of client-facing experience.
  • Basic computer skills.
  • Excellent communication skills.
  • Great understanding of local attractions and establishments.
  • Sociable, friendly, and self-assured manner.
  • Multitasking and excellent time-management.
Benefits

It's always a good idea to include the benefits of the job the company will provide such as:

  • Flexible hours to give you freedom and increase productivity
  • Life insurance for you and your family members
  • Work remotely in the comfort of your home
  • Free Gym membership so you can stay in shape
  • Fun and Energetic weekly team bonding events
  • etc.

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