Democratizing Recruitment
Job Description

CS Manager

Customer Service
Department Mission
  • Build an experience for customers which leads to satisfaction. Advocate for customers in company-wide decisions. Assists in company branding in overall.
Role
  • Ensuring that the customers are satisfied. Implement superb customer service by managing and engaging the customer service team, improving loyalty programs, and building customer satisfaction purposes.
Authority
  • Leading customer satisfaction department
  • Day-to-day decision making upon strategies
  • Create effective customer service SLAs, procedures, policies, and standards.
  • Hire and train new customer service agents.
  • Set key performance indicators and incentive plan
Responsibility
  • Manage daily operations in the customer service team.
  • Answer customer service problems quickly.
  • Improve customer satisfaction goals.
  • Maintain proper records and documentation of customer service projects and exchanges.
  • Evaluate service statistics and provide comprehensive reports.
  • Manage the budget of the customer service team.
  • Being updated on the newest industry systems and processes.
Requirements
  • A bachelor's in Business Administration or similar area.
  • 4+ years' experience in a customer service job.
  • Good knowledge of Microsoft Office and customer service software.
  • Excellent communication skills.
  • Good knowledge of management practices and techniques.
  • Outstanding management and interpersonal skills.
Benefits

It's always a good idea to include the benefits of the job the company will provide such as:

  • Flexible hours to give you freedom and increase productivity
  • Life insurance for you and your family members
  • Work remotely in the comfort of your home
  • Free Gym membership so you can stay in shape
  • Fun and Energetic weekly team bonding events
  • etc.

Post the Job Now

Build your team for free

A modern, data-driven hiring process management tool with features, tools and apps.

People, Purpose and Passion. No matter your industry or
size, these three are the foundation of every business's success. We simply connect the first P to the rest.
Give It A TryContact Sales