Customer Care Associate

Department Mission
  • Build an experience for customers which leads to satisfaction. Advocate for customers in company-wide decisions. Assists in company branding in overall.
Role
  • Answering customer questions by phone, mail, fax, and email. Processing and logging calls into CRM system. Recognizing customer requirements. Forwarding and escalating requests to related people and team.
Authority
  • Day-to-day decision making upon strategies
  • Create effective customer service procedures, policies, and standards.
  • Implement an effective customer loyalty program.
Responsibility
  • Taking part in training sessions to grow knowledge of products and to improve customer service experiences.
  • Solving phone, mail, fax, and email customer queries.
  • Recognizing customer requirements.
  • Forwarding and escalating requests to related people and teams.
  • Communicating with customers to give them proper feedback on the progress of their requests.
  • Implementing excellent customer service.
  • Keeping confidentiality of data.
Requirements
  • High School Diploma, GED, or perhaps appropriately equivalent.
  • 1+ years customer care experience, ideally in a field that is related.
  • Successful conclusion of provided training.
  • Proficient computer abilities.
  • Havinh knowledge of CRM is preferred
  • Familiar with MS Office suites.
  • Excellent phone etiquette.
  • Outstanding communication skills.
  • Capable of sitting behind a desk for extended periods.
Benefits

It’s always a good idea to include the benefits of the job the company will provide such as:

  • Flexible hours to give you freedom and increase productivity
  • Life insurance for you and your family members
  • Work remotely in the comfort of your home
  • Free Gym membership so you can stay in shape
  • Fun and Energetic weekly team bonding events
  • etc.

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