Department Mission
  • To orchestrate all resources, efforts, and initiation into a single company-wide goal and strategy
Role
  • The role of CXO is to ensure positive interactions with customers. The job is titled to maintain customer satisfaction by initiating cross-department projects and work streams.
Authority
  • Department budget Management
  • Redefining processes
  • Redesigning UX and UI
  • Redesigning the working space
  • Informing employees on needful information
  • Oversee employee benefit programs
  • Hire, training and team performance management
Responsibility
  • Define, measure, analyze and improve customer satisfaction and needs
  • Initiate workstreams and projects on maintaining user experience and customer satisfaction
  • Advocating user experience in executive decisions
  • Fostering an understanding throughout the organization of the buyer’s journey and customer life cycle
  • Working across marketing channels to develop and launch campaigns that help improve customer satisfaction, loyalty and brand image
  • Advocating for consumer needs in the development and deployment of projects and strategies throughout the organization
  • Measuring and tracking acquisition, retention and overall customer sentiment
Requirements
  • Master’s degree in business administration or a similar field
  • 3+ years of experience in a similar position
  • 10+ years of managerial experience in a customer-centric organization
  • Solid understanding of the buyer’s journey and customer life cycle
  • Strong ability to initiate projects and communicate with stakeholders
  • Proficiency in project management
  • Having analytical skills combined with a goal-driven attitude
Benefits

It’s always a good idea to include the benefits of the job the company will provide such as:

  • Flexible hours to give you freedom and increase productivity
  • Life insurance for you and your family members
  • Work remotely in the comfort of your home
  • Free Gym membership so you can stay in shape
  • Fun and energetic weekly team bonding events
  • etc.

 

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