Democratizing Recruitment
Job Description

First Mile Manager

SCM, Logistic and Operation
Department Mission
  • Providing innovative and responsive engineering services. ... Client Satisfaction - We engage our clients and the communities we serve so that they know us, trust, and value our services. Technical Innovation - We develop better engineering solutions through research and development.
Role
  • Monitoring and improving the process, managing the First-mile team, and assuring the property of safety conditions and efficiency.
Authority
  • Leading and Supervising First Mile Team
  • Day-to-day decision making upon strategies
  • Design and implement an appropriate process to ensure the same-day settlement of delivered waybills by agencies.
  • Hire, training and team performance management.
  • Manage the logistics of agencies of different provinces/areas (e.g. optimize the number as well as locations of distribution centers for each city) in a way that expansion of the operations becomes feasible.
Responsibility
  • Streamline the methods of pickup/delivery of customer packages to assure that the service quality meets the demands
  • Logistics management
  • Achieving Customer Expectations: Evaluate customer feedback and develop procedures accordingly to ensure that great customer service is provided at all times.
  • Assess customer's experience against a set of objects and patterns.
  • Take action when scores fall below thresholds and work with the Customer Service team to conduct additional research if required
  • Improving the electronic issue of waybills: provide the related needs and infrastructure so that the flow of information in the system is accelerated and facilitated.
  • Acquiring the data: Ensure the on-time insertion of relevant data in the system and design dashboards to better monitor the performance of agencies.
Requirements
  • BA/MSc degree in industrial engineering, logistics, Supply chain management, or related areas.
  • 2+ years of relevant experience
  • Challenging and willing to travel frequently
  • Problem-solving abilities
  • Excellent negotiation skills
  • High loyalty and positive approach in the face of setbacks and obstacles
Benefits

It's always a good idea to include the benefits of the job the company will provide such as:

  • Flexible hours to give you freedom and increase productivity
  • Life insurance for you and your family members
  • Work remotely in the comfort of your home
  • Free Gym membership so you can stay in shape
  • Fun and Energetic weekly team bonding events
  • etc.

Post the Job Now

Build your team for free

A modern, data-driven hiring process management tool with features, tools and apps.

People, Purpose and Passion. No matter your industry or
size, these three are the foundation of every business's success. We simply connect the first P to the rest.
Give it a tryContact sales