Democratizing Recruitment
Job Description

Help Desk

Administration and Office Support
Department Mission
  • The primary functions of an operations department include the design and management of products, services and processes. In addition, the operations department evaluates and allocates resources to effectively deliver products and services. Management of supply chains is also an essential function of an operations department.
Role
  • The role is to provide support services required for the effective performance of an organization. The task involves the planning and delivery of technical support services, including troubleshooting, installation, removals, moves, systems knowledge and assistance in response to employee requirements
Authority
  • System config
  • Proposing solutions
  • Consulting preachable item's specifications
Responsibility
  • Ensuring overall performance and prevent downtime
  • Help Desk tracking
  • Checking IT asset Information accuracy
  • Configuration of telecommunications systems
  • Diagnosing and resolving problems in response to reported incidents (Tickets)
  • Investigating and recommending the purchase of tools and technologies to improve responsiveness to the requirement
  • Installations of IT equipment
  • Feedback on problematic trends and patterns
  • Resolve and Maintain problem tracking and resolution databases ensuring accurate records are filed
Requirements
  • Student or earned a degree in related filed
  • IT help desk, remote desktop, tech support experience
  • Strong knowledge with MAC and PC
  • Professional certification (e.g. CCNS, CISSP, MCSE).
  • PBX and/or NEC Phone System experience
Benefits

It's always a good idea to include the benefits of the job the company will provide such as:

  • Flexible hours to give you freedom and increase productivity
  • Life insurance for you and your family members
  • Work remotely in the comfort of your home
  • Free Gym membership so you can stay in shape
  • Fun and Energetic weekly team bonding events
  • etc.

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