Store Manager

Department Mission
  • To build an effective long-term relationship with the customers and perform sets of sales activities to help the organization run effectively, efficiently, and in support of business strategies and objectives.
Role
  • To oversee the day-to-day operations of a store including presentation, merchandise and staff management.
Authority
  • Supervising floor sales staff
  • Day-to-day decision making upon strategies
  • Hire, training and team performance management.
  • Develop and arrange promotional material and in-store displays.
  • Monitor inventory levels and order new items.
Responsibility
  • Develop & execute an annual sales plan to deliver the store sales target whilst meeting the budget
  • Understand & analyze the business needs, productivity, and KPIs and provide business insights
  • Drive the daily performance animation through effective communication at the store and SP level
  • Lead the execution of retail excellence standards
  • Partner with key stakeholders to leverage the knowledge of competitor activity and sales opportunities
  • Operational Excellence – Execute exceptional operational performance to ensure the quality and quantity of stock
  • Identify & elevate out of stocks and merchandising needs to drive growth through product assortment and presentation optimization
  • Own compliance of store operations, health and safety, maintenance and store environment
  • Team leadership and planning – improve the business value through leading talent/ individuals/ teams and the optimization of resources
  • Align resources to reflect the store needs; traffic, client profile, and product potential
  • Conduct daily and monthly team meetings to motivate and engage team
  • Talent Management – acquisition, retention, development, and engagement of teams and individuals
Requirements
  • 5+ years of sales management experience within a retail or luxury retail or relevant customer related experience
  • Proven track record in people management, coaching, customer development, sales generation, and achievement of sales results.
  • Flexibility to work in various roles based on business needs (i.e. on the sales floor, operations, etc.).
  • Willingness to work non-traditional business hours including evenings, weekends, and holidays.
  • Superior communication skills, both verbal and written, as well as interpersonal skills using positive leadership models.
  • Proven ability to work in a fast-paced, changing environment.
  • Proficiency in Microsoft Word, Excel, Outlook, Visio, PowerPoint, Client tracking systems, and Point of Sales (POS) system.
  • Ability to present a business strategy to audiences utilizing current technology with strong professional presentation skills.
  • Through professional presence and behaviors, the ability to inspire trust, integrity, influence client and staff members.
  • Dynamic team player with the ability to positively motivate staff and network locally and regionally to build relationships.
  • Must have the authorisation to work in the country where the position is based.
  • Excellent English literacy is mandatory
Benefits

It’s always a good idea to include the benefits of the job the company will provide such as:

  • Flexible hours to give you freedom and increase productivity
  • Life insurance for you and your family members
  • Work remotely in the comfort of your home
  • Free Gym membership so you can stay in shape
  • Fun and Energetic weekly team bonding events
  • etc.

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